The users initially come through to PlanRight from WorkflowMax. Both the people who schedule and the people who are being scheduled count towards per-person pricing. Therefore pricing is based on the total number of users that are Active or Inactive in PlanRight. Active users have a login to PlanRight and Inactive users are users that need to have work planned for them.

If there are any users in PlanRight that you do not need to PLAN for, see here for how to archive them.